person on couch

Customer Service

Tompkins offers numerous servicing channels to assist you with your accounts day or night. When you can't make it to a branch or prefer to do banking from the comfort of your home or office, simply use the following services.


Benefit Digital Banking Automated Phone Banking ATM Customer Care Center
Check Balances Check mark Check mark Check mark Check mark
Check Previous Transactions Check mark Check mark - Check mark
Make Deposits (varies by location) Check mark - Check mark -
Transfer Funds Check mark Check mark Check mark Check mark
Reorder Checks - - - Check mark
Stop Payments Check mark Check mark -
Request Copy of Statement Check mark - - Check mark
Access eStatements Check mark - - -
Change Address/Phone Check mark - - Check mark
Get Product Information - - - Check mark
Make Loan Payments Check mark Check mark Check mark Check mark
Get Branches/ATM Locations/Hours Check mark Check mark - Check mark
Services in Spanish - Check mark - Check mark